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Certified ScrumMaster Workshop (CSM) (2 day)

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This 2–day Certified Scrum Master training course is suitable for those practicing or looking to practice the art of the Scrum Master, but is highly valuable for anyone involved in Scrum (Managers, Team Members, Product Managers, etc.).

Even projects that have solid, well–defined project plans encounter some degree of change and waste. Shifting market conditions, budget cuts, staff restructuring, or any number of influences will disrupt the best plan while contributing to customer dissatisfaction and staff discouragement. Moreover, projects that begin with changing or unclear requirements make it difficult to even establish project expectations. Scrum is the agile development process that allows teams to deliver usable software periodically throughout the life of the project, evolving with new requirements as the project proceeds.

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  • The details on Scrum roles: Team Member, Product Owner, Scrum Master

  • How to gain an understanding of the foundational/critical concepts of Scrum with our Certified Scrum Trainer® instructional program

  • How to apply empirical thinking to your project work

  • How a team's productivity can be adjusted to account for its composition

  • How to appreciate the importance of organizational agreement on software readiness

  • Why the Scrum Master role can be the most satisfying as well as the most difficult job on a project

  • How conflict resolution plays a critical role in Scrum

  • How to work on a real-world Scrum project live in the classroom

  • How to practice and utilize the Scrum Framework

  • How to know when software is "Done" under Scrum

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  1. Agile Thinking: In order for us to understand the benefits of Scrum and the nuances behind its framework, we begin with the history of agile methods and how relatively new thoughts in software development have brought us to Scrum.

    1. How manufacturing has influenced software development

    2. The origins of agile thinking

    3. The Agile Manifesto

    4. The complexity of projects

    5. Theoretical Vs. Empirical processes overview

    6. The “Iron Triangle” of Project Management

Exercise:  The “Art of the Possible.”  This is an opportunity to understand how small changes in behavior can have a large impact on productivity.  This also turns our thinking towards new ideas and a willingness to change for the better

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  1. The Scrum Framework Here we’ll ensure that we’re all working from the same foundational concepts that make up the Scrum Framework.

    1. The different Scrum roles

    2. Chickens and Pigs

    3. Iterative Development vs. Waterfall

    4. Self-Management concepts

    5. Full disclosure and visibility

    6. The Scrum Framework Overview

Exercise:  The 59-minute Scrum Simulation.  This popular exposure to Scrum asks us to work on a short project that lasts for just 59 minutes!  We’ll walk through all of the key steps under the Scrum framework as we work in project teams to deliver a new product

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  1. Implementation Considerations.  Moving beyond Scrum’s foundational concepts, we’ll use this time to dig deeper into the basics of implementing Scrum.  We’ll also use this time to begin a discussion of integrity in the marketplace and how this relates to software quality.

    1. Traditional vs. Agile methods overview

    2. Scrum:  The Silver Bullet?

    3. The Agile Skeleton

    4. A Scrum launch checklist

  2. Scrum Roles.  Who are the different players in the Scrum game?  We’ll review checklists of role expectations in preparation for further detail later in our session.

    1. The Team Member

    2. The Product Owner

    3. The Scrum Master

Exercise:  understanding customer expectations.  This exercise is the beginning of an extended exercise involving agile estimating and planning.  During this first portion of the exercise, we’ll work with a fictional customer who has a very demanding schedule and understand how our assessment of project work plays a significant role in customer satisfaction.

  1. The Scrum Team Explored.  Since the ScrumMaster is looking to protect the productivity of the team, we must investigate team behaviors so we can be prepared for the various behaviors exhibited by teams of different compositions.  We’ll also take a look at some Scrum Team variants.

    1. The Agile Heart

    2. Bruce Tuckman’s team life cycle

    3. Patrick Lencioni’s Five Dysfunctions of a Team

    4. Team ground rules

    5. Getting Human Resources involved

    6. The impact of project switching

    7. The Scrum of Scrums

    8. Large Scale Scrum (LeSS)

    9. The importance of knowing when software is “done”

    10. Dispersed team consideration

  2. Agile Estimating and Planning.  Although Agile Estimating and Planning is an art unto itself, the concepts behind this method fit very well with the Scrum methodology an agile alternative to traditional estimating and planning.  We’ll break into project teams that will work through decomposition and estimation of project work, and then plan out the project through delivery.

  1. Product Backlog Features

  2. Relative Weighted Prioritization

  3. User Stories

  4. Relative Effort

  5. Velocity

  6. Planning Poker and Story Points

  7. Projecting a Schedule

  8. Why Plan in an Agile Environment?

  1. The Product Owner:  Extracting Value.  The driving force behind implementing Scrum is to obtain results, usually measured in terms of return on investment or value.  How can we help ensure that we allow for project work to provide the best value for our customers and our organization?  We’ll take a look at different factors that impact our ability to maximize returns.

  1. The Priority Guide

  2. Product Backlog Refactoring

  3. Release Management

  1. The ScrumMaster Explored.  It’s easy to read about the role of the ScrumMaster and gain a better understanding of their responsibilities.  The difficulty comes in the actual implementation.  Being a ScrumMaster is a hard job, and we’ll talk about the characteristics of a good ScrumMaster that go beyond a simple job description.

    1. The ScrumMaster Aura

    2. Characteristics of a ScrumMaster Candidate

    3. The Difficulties of Being a ScrumMaster

    4. A Day in the Life of a ScrumMaster

    5. The Importance of Listening

    6. Common Sense

  2. Closing Topics.  We’ll wrap up with direction on where to go next with your Scrum experience, some recommended reading, Scrum reference sites, and our graduation ceremony.

  3. Meetings and Artifacts Reference Material.  While most of this material was discussed in previous portions of class, more detailed documentation is included here for future reference.

    1. A Chart of Scrum Meetings

    2. The Product Backlog

    3. Sprint Planning

    4. The Sprint Backlog

    5. The Sprint

    6. The Daily Scrum

    7. The Sprint Review

    8. Why Plan?

    9. The Ideal Team Day

    10. Scrum Tools

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